Information We Collect

As a Visitor, you can browse our Website to find out more about us, our services, and our experience. You are not required to provide us with any Personal Information as a visitor. We collect your Personal Information when you choose to use the “Contact Us” feature to express an interest in obtaining information about us or our services or to enquire about any information on our Website. We ask for First Name, Last Name, Email Address and/or Mobile Number. If you Contact Us, you may also voluntarily share information related to you or your business. Generally, you control the type of information you provide to us when using our Website. The Personal Information that we collect depends on the context of your interaction with us and the Website, the choices you make, and the products and features you use. The Personal Information we collect can include the following:

Automatically Collected Information

When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered non-personal information.

Cookies

Our website makes use of cookies to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to personalise the content that you see on our website. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access functionality on the website correctly or at all. We will never place Personally Identifiable Information in cookies.

Third-Party Tracking Tools

We also use third-party tracking tools to improve the performance and features of our Website. These tools are designed to collect only non-personal information about your use of our Website. However, since such tools are created and managed by parties outside our control, we are not responsible for what information is actually captured by such third parties or how they use and protect that information.

Log Information

We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website (if any), as well as the name of the website to which you’re headed when you leave our website. It also includes your computer's IP address/proxy server, your Internet service provider, web browser type, type of mobile device, and computer operating system. We use all this information to analyse trends among our users to help improve our Website.

How We Use Your Information

• To allow us to contact you based on the query you submit under “Contact Us”.
• To customise our Website for your experience. We may use the information you provide along with any computer information we receive to tailor our Website.
• For data aggregation purposes. We retain the right to collect and use any non-personal information collected from your use of our Website and aggregate such data for internal analytics that improve our Website and Service, as well as for use or resale to others. At no time is your Personally Identifiable Information included in such aggregations.

Transfer and Disclosure of Your Personal Information

Transfer of Your Personal Information

Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Information will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other Personal Information.

Disclosure of Your Personal Information

If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Retention of Your Personal Information

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Information Regarding Your Data Protection Rights

Under the Protection of Personal Information (POPI) and the General Data Protection Regulation (GDPR), we are a Data Controller of your Personal Information. If you are from the European Economic Area (EEA) or the South Africa Area (RSA), our legal basis for collecting and using your Personal Information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it.

We may process your personal information because:

• We need to perform a contract with you, such as when you choose to engage our services;
• You have given us permission to do so;
• The processing is in our legitimate interests and it’s not overridden by your rights;
• For payment processing purposes;
• To comply with the law.

If you are a resident of the EEA or RSA, you have certain data protection rights, including the right to access, update or delete the Personal Information we have on you, the right of rectification, the right to object, the right of restriction, the right to data portability, and the right to withdraw consent. Please note that we may ask you to verify your identity before responding to such requests. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Information.

Service Providers

We may work with third-party companies and individuals to facilitate our Website (“Service Providers”), to provide our Website on our behalf, to perform Website-related services, or to assist us in analysing how our Website is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Links to Third-Party Websites

Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control over or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies of those individual websites to see how their operators will utilise your Personal Information. In addition, these websites may contain links to websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies.

Our Email Policy

We, as well as our affiliates, fully comply with national laws regarding SPAM. You can always opt out of receiving further email correspondence from us and/or our affiliates. We agree that we will not sell, rent, or trade your email address to any unaffiliated third party without your permission.

Updates to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this policy, we may notify you on our Website, via a blog post, email, or by any method we determine. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of the Last Updated date and replace any prior Privacy Policies.

If you have any questions about our Privacy Practices or this Policy, please contact us.

1. INTRODUCTION

1.1 The Organization is Salon Retail Pty Ltd, a private organisation duly registered in accordance with the Company laws of the Republic of South Africa.

2. APPLICATION

2.1 In terms of the Protection of Personal Information Act, Act No. 4 of 2013 (POPIA), everyone has the right to privacy – including the lawful collection, retention, dissemination, and use of one's Personal Information.

2.2 To give effect to this right, Salon Retail Pty Ltd is obliged to provide any person (data subject) whose personal information is processed by it with details regarding the use and processing of that information before it is used.

2.3 In accordance with this requirement, Salon Retail Pty Ltd sets out:

• The reasons for processing a data subject's personal information;
• The conditions under which it will receive and use a data subject’s personal information;
• How Salon Retail Pty Ltd will handle this personal information; and
• The conditions under which it will provide its own personal information.

3. ACCOUNTABILITY

3.1 Salon Retail Pty Ltd takes the privacy and protection of a data subject's personal information very seriously and will only process such information in accordance with POPIA and the terms of this privacy statement.

3.2 When Salon Retail Pty Ltd provides its personal information to a responsible party or operator, that party is required to process the information in accordance with POPIA and this privacy statement.

3.3 The data privacy principles relating to the processing of personal information – whether belonging to Salon Retail Pty Ltd or a data subject – apply without exception (except where POPIA provides an exception).

4. AGREEMENT TO BE BOUND AND CONSENT TO PROCESS

4.1 By accessing or using the Salon Retail Pty Ltd website, its domain sites, social media platforms, or via email, you:

• Acknowledge that you have read and understood this Section 18 informed consent notice and related provisions;
• Agree to be bound by this informed consent notice and the privacy policy;
• Agree to comply with this informed consent notice and privacy policy; and
• Consent to Salon Retail Pty Ltd processing your personal information in accordance with this notice.

5. RECEIPT, USE, AND SHARING OF PERSONAL INFORMATION BY SALON RETAIL PTY LTD

5.1 Salon Retail Pty Ltd will receive personal information from a data subject when a query or request is submitted via the website, email, telephone, or social media.

5.2 Upon receipt, Salon Retail Pty Ltd will use and process the data subject's personal information for various purposes, including but not limited to:

• Identifying and verifying the data subject’s details;
• Providing requested information, products, or services;
• Employment application purposes;
• Managing information pertaining to the data subject;
• General administrative purposes;
• Legal or contractual purposes;
• Improving the quality of our products and services;
• Detecting and preventing fraud and money laundering;
• Recovering unpaid fees or other amounts due;
• Debt collection;
• Research, analytical, and statistical purposes;
• Customer profiling analysis;
• Identifying other products and services that might interest the data subject; and
• Informing the data subject about Salon Retail Pty Ltd products and services.

5.3 To handle any query or request appropriately, Salon Retail Pty Ltd may share a data subject's personal information with:

• Its employees (on a need-to-know basis);
• Carefully selected business partners (on a need-to-know basis); and
• Operators such as service providers and agents (on a need-to-know basis, under an operator agreement).

5.4 Salon Retail Pty Ltd does not share a data subject's personal information with any third parties not described above unless:

• Legally obliged to provide such information for legal or regulatory purposes;
• Required for existing or future legal proceedings;
• Necessary for the protection of Salon Retail Pty Ltd's or the data subject’s legitimate interests; or
• Involved in the prevention of fraud, loss, bribery, or corruption under a mandate with another service provider.

5.5 Where personal information is transferred across South African borders, Salon Retail Pty Ltd will ensure the recipient agrees to be bound by POPIA through binding corporate rules or agreements that provide an adequate level of protection.

6. RECEIPT, USE, AND SHARING OF SALON RETAIL PTY LTD PERSONAL INFORMATION

6.1 In response to a query or request, Salon Retail Pty Ltd will transmit its own personal information via its website, email, telephone, or social media. The recipient agrees to use this information solely for the purpose of initiating the request or query and not to share or store it without express permission from Salon Retail Pty Ltd.

7. INFORMATION QUALITY / OPENNESS / DATA SUBJECT PARTICIPATION

7.1 While Salon Retail Pty Ltd will make every effort to ensure the accuracy of a data subject's personal information, it is the data subject’s responsibility to keep their information up to date. Any changes should be communicated via the change of details form on our website or Legal Notices Page.

7.2 A data subject has the right to access any personal information held by Salon Retail Pty Ltd and, where applicable, to request correction of any inaccuracies. Such requests must be made through the formal PAIA process available on our website or Legal Notices Page. For queries, complaints, or objections regarding the processing of personal information, please contact our Information Officer at info@salonretail.co.za.

8. SECURITY OF PERSONAL DATA

8.1 Salon Retail Pty Ltd makes every effort to keep its website secure at all times but cannot guarantee the security of any information provided via the website, email, internet, or social media. We are not responsible for any loss or unauthorized use or interception of information transmitted via these channels if such incidents are beyond our reasonable control.

8.2 Our website may contain links to third-party websites outside of our control. Salon Retail Pty Ltd is not responsible for the content, privacy, or security of these external sites.

8.3 Currently, our website does not make use of cookies. However, should we opt to use cookies in the future to improve our services, a clear notice will be displayed. You may change your cookie settings via your browser; if not changed, your continued use of our website will be deemed acceptance of such settings.